Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes the privacy practices of EcoSeal Solutions, a Delaware limited liability company, operating under the trade name EcoSeal Solutions ("Company," "we," "our," or "us"). This Policy applies to all personal information we collect through our website located at ecoseal.com (the "Site"), our mobile applications, and any other services, features, or content we offer (collectively, the "Services").

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using our Services, submitting information through our forms, or otherwise interacting with us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms and Conditions. If you do not agree with our practices, please do not use our Services.

This Policy is designed to inform you about our practices regarding the collection, use, disclosure, and sale of your personal information, particularly in connection with our lead generation business model. We are committed to transparency about how we handle the information you provide to us.

2. Information We Collect

2.1 Information You Provide Directly

When you use our Services, you may voluntarily provide us with various types of personal information, including:

• Contact Information: Full name, email address, telephone numbers (including mobile), and mailing address
• Property Information: Property address, ZIP code, property type, and ownership status
• Project Details: Type of insulation or energy retrofit project (new installation, upgrade, repair), insulation type preferences, estimated square footage, budget range, and desired timeline
• Financial Information: Information related to financing inquiries, including credit-related information if you apply for financing through our partners
• Communication Records: Contents of messages, emails, chat conversations, and phone call recordings
• Survey Responses: Feedback, ratings, and responses to surveys or questionnaires

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, and mobile network information
• Usage Information: Pages viewed, links clicked, time spent on pages, navigation patterns, referring URLs, and exit pages
• Location Information: IP address-based geolocation, and with your consent, precise GPS location from mobile devices
• Cookies and Tracking Technologies: Information collected through cookies, pixel tags, web beacons, and similar technologies (see Section 8 below)

2.3 Information from Third Parties

We may receive information about you from various third-party sources, including:

• Data brokers and marketing partners
• Public databases and records
• Social media platforms (if you interact with our social media presence)
• Contractors in our network who provide feedback about projects
• Credit reporting agencies (in connection with financing applications)

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Lead Generation and Contractor Matching

• Processing and qualifying your quote requests and project inquiries
• Matching you with appropriate contractors based on your location, project type, and preferences
• Distributing your lead information to participating contractors who may contact you
• Facilitating initial contact between you and contractors

3.2 Communications

• Contacting you via phone, SMS, email, and other channels regarding your project inquiry
• Sending appointment reminders, confirmations, and follow-up communications
• Providing customer support and responding to your questions
• Sending marketing and promotional communications (with your consent where required)

3.3 Business Operations

• Improving and optimizing our Services and user experience
• Analyzing usage patterns and trends
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our terms

4. Sale and Sharing of Your Information

THIS SECTION IS PARTICULARLY IMPORTANT. PLEASE READ IT CAREFULLY.

EcoSeal Solutions operates as a lead generation platform. Our business model involves collecting information from property owners seeking insulation and energy retrofit services and selling or sharing that information with contractors and other third parties who may provide you with quotes and services.

4.1 Sale of Lead Information to Contractors

BY SUBMITTING A QUOTE REQUEST, YOU EXPRESSLY CONSENT TO THE SALE OF YOUR PERSONAL INFORMATION. When you submit your information through our Site, we sell your lead data (including your name, contact information, property address, and project details) to independent insulation and energy retrofit contractors in our network. Key points about this practice:

• Your information may be sold to multiple contractors (typically up to four, but potentially more)
• Contractors pay us a fee for access to your lead information
• We do not control how contractors use your information after the sale
• Contractors may contact you multiple times through various channels
• Contractors may retain your information in their own databases

4.2 Sharing with Third-Party Partners

In addition to selling leads to contractors, we may share your information with:

• Marketing Partners: Companies that help us reach potential customers or that offer complementary products and services
• Data Brokers: Companies that aggregate consumer data for various purposes
• Financing Partners: Lenders and financial institutions if you inquire about financing options
• Service Providers: Companies that provide services on our behalf, such as hosting, analytics, payment processing, and customer support
• Affiliates: Other companies within the EcoSeal Solutions corporate family

4.3 Other Disclosures

We may also disclose your information:

• To comply with legal obligations, court orders, or governmental requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

5. Communications Practices

5.1 Types of Communications

When you provide your contact information, you may receive communications through the following channels:

• Phone Calls: Live calls from our team and contractors, as well as automated and AI-generated calls
• SMS/Text Messages: Appointment reminders, confirmations, marketing messages, and follow-ups
• Emails: Service-related emails, newsletters, and promotional content
• AI-Powered Communications: Messages, calls, and chat interactions generated by artificial intelligence systems

5.2 Artificial Intelligence Disclosure

We utilize artificial intelligence and automated technologies in various aspects of our Services, including:

• AI chatbots and virtual assistants that may respond to your inquiries
• Automated voice systems and AI-generated phone calls
• AI-powered text message responses and follow-ups
• Automated lead qualification and contractor matching algorithms
• Predictive analytics for timing and content of communications

These AI systems are designed to provide efficient, helpful service. By using our Services, you consent to interacting with AI-powered systems and receiving AI-generated communications.

5.3 Opting Out of Communications

You may opt out of certain communications as follows:

• SMS/Text Messages: Reply "STOP" to any text message
• Email Marketing: Click the "unsubscribe" link in any marketing email
• Phone Calls: Request to be placed on our do-not-call list during any call, or email your request to info@ecoseal.com

Please note that opting out of marketing communications does not opt you out of communications from contractors who have already received your lead information. You must contact those contractors directly to opt out of their communications.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including:

• As long as your account remains active or as needed to provide Services
• To comply with legal obligations and resolve disputes
• To enforce our agreements and protect our legal rights
• For legitimate business purposes such as analytics and service improvement

Lead information may be retained in our databases indefinitely for marketing purposes unless you request deletion. However, please note that information already shared with contractors cannot be recalled or deleted by us.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure data storage with access controls
• Regular security assessments and monitoring
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies to collect information about your browsing activities and to personalize your experience. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Services
• Deliver targeted advertising based on your interests
• Measure the effectiveness of our marketing campaigns
• Improve our Services and content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

We may also use third-party analytics services (such as Google Analytics) and advertising networks that collect information about your online activities across websites over time.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. These rights may include:

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know: Request information about the categories and specific pieces of personal information we have collected, used, disclosed, and sold about you
• Delete: Request deletion of your personal information (subject to certain exceptions)
• Opt-Out of Sale: Opt out of the sale of your personal information
• Correct: Request correction of inaccurate personal information
• Non-Discrimination: Exercise your privacy rights without discrimination

Notice of Right to Opt-Out: We sell personal information as defined by California law. To opt out of the sale of your personal information, please email us at info@ecoseal.com with the subject line "Do Not Sell My Information" or call us and request to opt out.

9.2 Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights. Please contact us to exercise any rights available to you under applicable law.

9.3 Exercising Your Rights

To exercise your privacy rights, you may:

• Email us at: info@ecoseal.com
• Call our customer service line
• Submit a request through our website

We may need to verify your identity before processing your request. Please note that even if you exercise your rights, information already shared with contractors cannot be recalled or deleted by us.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

11. Third-Party Links

Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Policy
• Post the revised Policy on our Site
• Where required by law, provide additional notice (such as via email)

Your continued use of our Services after any changes indicates your acceptance of the updated Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: